PRINCE2 Process Model: A Comprehensive Graphical View of All the Standard PRINCE2 Products and Processes
Author: Key Skills ILX
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IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library)
Author: Jan Van Bon
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Introduction to ITIL
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Foundations of IT Service Management Based on ITIL V3
Author: Jan Van Bon
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ITIL Lifecycle Publication Suite: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement
Author: Office of Government Commerce
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The Introduction to the ITIL Service Lifecycle (Official Introduction)
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IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
Author: Peter Weill
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Six Sigma for IT Management (ITSM Library)
Author: S den Boer
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Service Delivery: Part 17 (IT Infrastructure Library)
Author: Great Britain. Office of Government Commerce
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ITIL Process Model 2005: ITIL Service Support and Service Delivery Process Model
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
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Foundations Of IT Service Management 2nd Edition
Author: J et al van Bon
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Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
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Planning to Implement Service Management (IT Infrastructure Library)
Author: Vernon Lloyd
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Frameworks for IT Management: An Introduction
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CIO Best Practices: Enabling Strategic Value with Information Technology (Wiley and SAS Business Series)
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ISO/IEC 20000: A Pocket Guide (ITSM Library)
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IT Service CMM: A Pocket Guide
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Service Agreements: A Management Guide (ITSM Library)
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Fundamentos do gerenciamento de servicðos em TI: baseado no ITIL (Brazilian - Portuguese Version): Based on ITIL
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